privacy-policy - Oceans Weight Loss & Med Spa

Our Commitment to Your Privacy

Oceans Weight Loss & Med Spa ("we," "us," or "our") respects your privacy and is committed to protecting your personal data and medical information. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website at oceansmedspa.com or interact with our services.

What Personal Information Is Collected

We collect information from you in several ways when you interact with our website, book appointments, or communicate with our office:

Information You Provide Directly

When you fill out contact forms, schedule consultations, register for online services, or request information, we may collect:

Contact information (name, email address, physical address, and mobile phone number).
Demographic information (date of birth, gender).
Health and medical inquiry details provided via forms.
Payment information processed securely for services.

Information Collected Automatically

When you browse our website, we may collect technical data such as your IP address, browser type, operating system, referring URLs, pages viewed, and device identifiers collected via cookies and similar analytics tools.

SMS & Mobile Data

Mobile phone numbers and SMS opt-in consent may be collected when you sign up to receive text messages from us.

How Personal Information Is Used

We use the personal information we collect for the following purposes:

To deliver, schedule, and manage medical, weight loss, aesthetic, and wellness treatments.
To communicate with you regarding appointments, reminders, follow-up care, and customer service inquiries.
To process payments and bill health plans or individuals for services provided.
To operate, maintain, and improve our website functionality and patient experience.
To comply with legal, regulatory, and HIPAA compliance obligations.

Who Personal Information Is Shared With

We do not sell your personal information. We only share personal data in limited circumstances as outlined below:

Healthcare Operations & Treatment

We share protected health information with healthcare providers, laboratories, or specialist entities involved in your care.

Service Providers

We may share information with trusted third-party vendors who perform services on our behalf (such as secure website hosting, scheduling platforms, and electronic medical record systems) under strict confidentiality agreements.

Legal & Regulatory Requirements

We may disclose information if required by law, court order, subpoena, or to protect public health and safety.

SMS & Mobile Consent Privacy Protection

No mobile information or SMS opt-in consent will be shared with third parties or affiliates for marketing or promotional purposes.

SMS consent and phone numbers collected specifically for text messaging purposes are strictly kept confidential and will not be sold, rented, or shared with third parties, affiliates, or data brokers under any circumstances.

SMS Communications & Terms

By providing your mobile phone number and opting in to receive text messages from Oceans Weight Loss & Med Spa, you consent to receive conversational and operational SMS messages such as appointment confirmations, reminders, and care updates.

Message Frequency: Message frequency varies based on your interactions with our office.
Rates: Message and data rates may apply.
Opt-Out Instructions: You may opt out of receiving SMS communications at any time by replying STOP to any text message.
Help: For assistance, reply HELP or contact us at (561) 910-0501.
Disclaimer: Consent to receive SMS messages is not a condition of receiving medical treatment or purchasing any services.

HIPAA Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

Please review it carefully.

Your Rights

Your Health Information Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an Electronic or Paper Copy of Your Medical Record

You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.

We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask Us to Correct Your Medical Record

You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.

We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request Confidential Communications

You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.

We will say “yes” to all reasonable requests.

Ask Us to Limit What We Use or Share

You can ask us not to use or share certain health information for treatment, payment, or our operations.

We are not required to agree to your request, and we may say “no” if it would affect your care.

If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer.

We will say “yes” unless a law requires us to share that information.

Get a List of Those With Whom We’ve Shared Information

You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.

We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make).

We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a Copy of This Privacy Notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose Someone to Act for You

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

We will make sure the person has this authority and can act for you before we take any action.

File a Complaint if You Feel Your Rights Are Violated

You can complain if you feel we have violated your rights by contacting us using the information provided in this notice.

You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting the HHS Office for Civil Rights website .

We will not retaliate against you for filing a complaint.

Your Choices

Your Choices About What We Share

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In These Cases, You Have Both the Right and Choice to Tell Us To:

Share information with your family, close friends, or others involved in your care.
Share information in a disaster relief situation.
Include your information in a directory.

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

Written Permission Required

In these cases we never share your information unless you give us written permission:

Marketing purposes
Sale of your information
Most sharing of psychotherapy notes

Fundraising

We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures

How We Typically Use or Share Your Health Information

We typically use or share your health information in the following ways.

Treat You

We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run Our Organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.

Example: We use health information about you to manage your treatment and services.

Bill for Your Services

We can use and share your health information to bill and get payment from health plans or other entities.

Example: We give information about you to your health insurance plan so it will pay for your services.

Additional Uses & Disclosures

How Else Can We Use or Share Your Health Information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

Help With Public Health and Safety Issues

We can share health information about you for certain situations such as:

Preventing disease
Helping with product recalls
Reporting adverse reactions to medications
Reporting suspected abuse, neglect, or domestic violence
Preventing or reducing a serious threat to anyone’s health or safety

Do Research

We can use or share your information for health research.

Comply With the Law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to Organ and Tissue Donation Requests

We can share health information about you with organ procurement organizations.

Work With a Medical Examiner or Funeral Director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Workers’ Compensation, Law Enforcement & Government Requests

We can use or share health information about you:

For workers’ compensation claims.
For law enforcement purposes or with a law enforcement official.
With health oversight agencies for activities authorized by law.
For special government functions such as military, national security, and presidential protective services.

Respond to Lawsuits and Legal Actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

For more information, visit HHS HIPAA information for consumers .

Our Responsibilities

Protecting Your Health Information

We are required by law to maintain the privacy and security of your protected health information.
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and privacy practices described in this notice and give you a copy of it.
We will not use or share your information other than as described here unless you tell us we can. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
No mobile opt-in information or text message consent will be shared with third parties or affiliates for marketing purposes. SMS consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

For more information, visit HHS Notice of Privacy Practices information .

SMS Communications

Text Messaging Privacy & Consent

By providing your mobile phone number and opting in to receive text messages from Oceans Weight Loss & Med Spa, you consent to receive conversational SMS messages related to your care and interactions with our office. You will only receive SMS messages after providing your express consent to receive them.

These Messages May Include:

Appointment confirmations
Appointment reminders
Appointment scheduling and rescheduling
Responses to your inquiries
Follow-up communications related to your care
Customer service communications

Patients may also initiate text conversations by texting our office at (561) 910-0501 after locating our phone number on our website or other published materials. By initiating a text conversation with our office, you consent to receive conversational SMS messages related to your inquiry, appointment, or care from Oceans Weight Loss & Med Spa.

SMS Terms

Message frequency may vary depending on your interactions with our office.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any text message.

For assistance, reply HELP or contact our office at (561) 910-0501 or contact@oceansmedspa.com.

Your consent to receive SMS messages is not a condition of receiving medical treatment or purchasing any services.

Information Collection

SMS consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

How We Use Information

Phone numbers are used to deliver text messages.

Changes to This Notice

Changes to the Terms of This Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.

Organizations Covered

This Notice of Privacy Practices Applies To

Oceans Weight Loss & Med Spa

Privacy Officer

Questions, Concerns or Complaints?

If you have questions, concerns, or complaints regarding this Privacy Policy, this Notice of Privacy Practices, or our privacy practices, you may contact our Privacy Officer:

Oceans Weight Loss & Med Spa
ATTN: Privacy Officer
2512 N Federal Hwy Ste 105
Delray Beach, FL 33483

Email: contact@oceansmedspa.com
Phone: (561) 910-0501

Effective Date: July 3, 2024

Privacy Policy & Notice of Privacy Practices